Patient Resources

Welcome to our Patient Resource page!


Here you will find information for both new and existing patients. Please read on for information on:

 

  • Patient General Information Leaflet
  • Treatment of young people
  • Treatments for those with additional needs
  • Treatments for adults who do not have their own right of consent
  • Cancellation policy
  • Stirling Podiatry privacy policy

 

Looking for information on different foot conditions? Click below to see our information leaflets on common conditions.

See our Foot Information Leaflets

To read our general information leaflet for the clinic please click on the button below. This leaflet is given out to every new patient and will be updated from time to time. Should you wish additional copies then please ask at reception.

Read Me

New Patients


If you are a new patient to the practice we are now sending you a booking email which contains a link to complete your new patient questionnaire directly in your medical record. If you are unable to use this then please download the relevant new patient forms using the buttons below. These can be printed out and completed by hand then a scanned copy (or a photo from your phone) should be emailed to reception@stirlingpodiatry.com before your session. If you aren't able to do this then that is no problem, the podiatrist can take you through them during the appointment.


If the patient is an adult with a Welfare Guardian then please see the forms in the dedicated area below.


Treatment of Children (15 and under)


By law, those under the age of 16 require someone with the right of parental consent to be present during their treatments. This means that a parent (or someone granted the right of parental consent by the courts) must be present during treatment.


If this is not possible then we have created a special form that will allow another adult to bring the patient so long as the parent will be available by phone during treatment. We appreciate that this will be an inconvenience to some, but we have a professional responsibility to ensure that we carry out treatments in accordance with the law so we thank you for your understanding.

Failure to meet these conditions will regrettably result in the child’s treatment not going ahead.


For ease, all of our children’s forms are available for download here. We would strongly recommend that a parent accompanies the child to the first treatment but if this is not possible, please download and complete the new patient forms as well as the Absence of Parental Consent form and send those along to the treatment. When an email address was provided during the booking process, the new patient forms are also send out via an automated email at the point of booking.


Treatments for those with additional needs

including dementia, Alzheimer's, autism and learning difficulties


We have a wide range of additional services that we can provide to those who require support. Please let us know what your needs are and we would be happy to help. Should you wish to speak to the podiatrist about your individual needs prior to the appointment, then please let the receptionist know when booking and we can arrange a call back.

Should the patient not have their own right of consent for medical treatments please see below for more information.


So what extra ways can we help?

 

  • Payment can be taken over the phone for those with difficulty handling money.
  • We do not charge for late cancellations and failure to attend for patients with certain additional needs.
  • Photos of staff can be downloaded from our website for communication books.
  • Written overviews of treatment can be provided by email within 24 hours of the appointment.
  • Care facility medical logs can be completed by our staff (if consent is in place).
  • Phone, email and text reminders are all available on a schedule that suits your needs.

 

Please do let us know what your individual needs are and we will do our best to adapt the treatments to suit. We want to ensure that your visit to Stirling Podiatry is as comfortable as possible for you.


Treatments for adults without their own right of consent


If you have been appointed a Welfare Guardian, then they will need to be present with you at all appointments. They will also need to complete your consent forms (download available below). If you will normally be attending with a carer and not your Welfare Guardian, then we will require a Section 47 certificate which states “podiatry treatment”. This is available from your GP.


We would love to treat your feet whenever you need it but we do need to comply with the Adults with Incapacity Act Scotland (2000) which states that we need a copy of these certificates and we can’t treat you without them. If you have any questions about this then please email pods@stirlingpodiatry.com or call 01786 358252 and ask for Emma to call you back to discuss the requirements. Thank you for your understanding.

Cancellation policy


Should you no longer require your appointment please give us as much notice as possible. A 50% appointment charge will be applied if a patient fails to attend or less than 24 hours notice is given and the appointment cannot be filled. Repeat occurrences will result in higher charges being applied. Patients with additional needs such as dementia, Alzheimer's and learning disabilities are exempt from this policy.


Booked online? In the event you need to cancel your appointment your 50% deposit will be refunded to your card within 5 - 10 working days or will be transferred to your re-scheduled appointment date. If you have to give less than 24 hours notice of cancelling your appointment then your deposit will only be refunded in the event that we are able to fill your appointment space. 

Privacy Notice

Our privacy notice can be viewed on our
privacy page

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